If you would like to return a package or products, we are delighted to offer complimentary shipping on returns (within 30 days of the delivery date) that are shipped from domestic locations. Please submit your request here. 

TERMS & CONDITIONS:

  • Only products purchased on Byroe.com may be returned for a refund or exchange. 
  • We cannot accept items purchased from another retail store location for an exchange or refund. 
  • We cannot accept empty jars, nearly empty jars, or jars filled or tampered with other creams for refund or exchange. 
  • Shipping cost and gift wrapping services are not eligible for refunds.
  • We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
  • We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.