If you would like to return a package or products, we are delighted to offer complimentary shipping on returns (within 30 days of the delivery date) that are shipped from domestic locations. Please submit your request here


  • Only products purchased on Byroe.com may be returned for a refund or exchange. 
  • We cannot accept items purchased from another retail store location for an exchange or refund. 
  • We cannot accept empty jars, nearly empty jars, or jars filled or tampered with other creams for refund or exchange. 
  • Shipping cost and gift wrapping services are not eligible for refunds.
  • We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
  • We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.